POLICIES

We’re committed to providing a relaxing, personalized experience for every guest. To ensure smooth scheduling and fairness to all clients and staff, please review our policies below

DEPOSITS

To reserve your appointment, we require a deposit at the time of booking:

• $25 per service

• $100 for smoothing treatments

Deposits are applied toward your service total at checkout. They are non-refundable but transferable if changes are made with adequate notice (see cancellation policy below).

CANCELLATIONS AND RESCHEDULING

We understand that life happens! To respect the time of our stylists and other clients, we kindly ask for as much notice as possible when rescheduling or canceling appointments.

Fees based on notice provided:

• Less than 48 hours: $25 per service cancellation fee

• Less than 24 hours: 50% of the service booked or deposit cost

• Less than 1 hour / No-show: 100% of the service booked

These charges will be automatically applied to the card on file.

Rescheduling an appointment within the 48 hours is considered a cancellation and will be treated accordingly with the above policies.

CARD ON FILE

All clients are required to have a valid credit or debit card securely stored on file at the time of booking. This ensures efficient checkouts and enforces our cancellation policy.

Your card will not be charged without notice unless a cancellation policy is triggered. We appreciate your understanding and cooperation in helping us serve everyone better.

  

EXTENSIONS

Fees based on notice provided:

• Less than 48 hours: $100 cancellation fee

• Less than 24 hours: 50% of the service booked

• Less than 1 hour / No-show: 100% of the service booked

These charges will be automatically applied to the card on file.

Rescheduling an appointment within the 48 hours is considered a cancellation and will be treated accordingly with the above policies.

Purchase of any extension hair through our salon is non-refundable

Team work and Level System

Our salon operates on a strong foundation of teamwork and a supportive level system. Every stylist, no matter their level, works together to create the best possible experience for our clients. The level system reflects each stylist’s experience, education, and demand, offering a range of pricing and skill sets to meet every guest’s needs. This structure not only supports growth and ongoing education for our team, but also ensures that clients receive consistent, high-quality service from a stylist who’s the right fit for them.

– Rinnovo Team